£22,000 – £28,000 per annum
Cheshire, United Kingdom
Our client is a well-established manufacturer who continues to be the premier manufacturer for their ideas. With worldwide locations and a presence in over forty countries, they will be sure to never be short of ideas, idea-makers, or uncharted territories to explore.
An opportunity has arisen for an experienced Account Manager/Customer Service Representative with some experience of working in a manufacturing, production, logistics or supply chain environment to join my successful client. As part of the Customer Services function you will be a driven and enthusiastic individual with excellent operational B2B customer service skills and a knowledge of a production process. You will take on full ownership of Customer queries with the aim to delight a customer at every opportunity whilst looking after key accounts and looking to maximize opportunities.
-Support Sales with Samples request and quoting for converted goods and Product Development requests PDR’s
-Effectively respond to customer enquiries, including stock availability, pricing, order status with a focus on achieving first response resolution
-Manage availability issues with customers, negotiating lead times and potential up sell opportunities to enhance the customer journey with my client
-Effectively support the internal outbound sales and field sales team.
-Understand, manage & manipulate the business backlog report in order to provide proactive feedback and reduce customer queries
-Recognise changes in customer demand and provide feedback to Operations Manager/ Commercial Director