Area Coach

£70,000 – £80,000 per annum 

South East of England

 

Our client is a well-established global business in the FMCG/Retail sector. They have received several awards in recognition of their commitment to their employees, including being named as Britain’s Top Employer three years running. They believe their success is driven by the power of their employees working in unison with a shared set of common goals and values.

The focus of the Area Coach role is to provide transformational leadership and high impact coaching in order to support their team to achieve overall unit performance. This role will require commercial acumen and the ability to think beyond the core operational elements to effectively lead and inspire a team to achieve breakthrough results.

They are looking for an exceptional talented leader who is full on energy and passion. Someone who is flexible in their approach and has excellent communication skills to build working relations with stakeholders. 

 

Responsibilities:

People: Teams are the most important part in their business, and the Managers are the #1 and most important Leaders in the brand

  • Build people capability across your area through a focus on functional know-how and leadership competencies 
  • Partner with your areas People Capability Coach to drive laser focused action to cultivate talent and unlock capability 
  • Create clear and robust long term succession plans to grow your areas people capability, often thinking 3 or 4 moves into the future 
  • Be able to flex your leadership style to engage with individuals at every level in our business, right from team members through to the management team 
  • Develop a “high performing” team and support the development of other Area Coaches in our brand across both equity and franchise owned businesses 
  • Be able to clearly analyse area and restaurant performance, in order to identify the root cause of opportunities, and develop strategies to deliver improved results through your team 
  • Drive our unique recognition culture (internally and externally to the organisation) 

 

Guest Experience: Enhance the guest experience and lead the restaurant standards revolution

  • Lead the focus on guest experience, to elevate our business, by ensuring your teams deliver world-class service to all customers
  • Partner with internal guests (HR, Asset Protection, Development, Training) to improve area and business performance 
  • Challenge processes and activities to make our operations “simpler, better, and smarter” for our guests and teams in restaurants 
  • Ensure we deliver industry leading standards with respect to both Health & Safety and Food Safety regulations in our restaurants 

 

Business: Strengthen and boost the progression of our already rapidly growing business

  • Have the ability to identify and develop commercial action plans that drive sustainable sales growth for the business 
  • Ensure a sales culture at all levels, with a specific focus towards our sales enabling metrics (or FADS); Forecasting, Product Availability, Deployment, Speed of service
  • Work alongside our Restaurant Excellence Team (REX), to develop new ways for our business to improve operational capability and unlock growth, both now, and in the future

 

Brand: Support and unlock the future potential for the on a global scale 

  • Initiate and support wider business projects to leverage ways of working that change the game for the area, region and company 
  • Be willing to take on future opportunities in the brand on an international scale

 

Experience and Skills

  • Previous experience in a similar role/General Manager
  • Good knowledge and understanding of relevant Health and Safety requirements
  • Excellent verbal and written communication skills with the ability to communicate to a range of audiences
  • The ability to lead and motivate teams and influence people
  • Passionate and driven to develop and train employees
  • Experience of building working relationships with stakeholders 
  • High professional standards for customer service and quality of work
  • A continuous improvement mindset, always analysing and identifying areas for improvement
  • A results-driven approach to work

 

If you are interested in applying for this exciting opportunity please email info@inclusiverecruiting.co.uk